Category: Workday for Finance

  • You’re Using Workday Dashboards Wrong

    You’re Using Workday Dashboards Wrong

    Are You Using Workday Dashboards the Wrong Way?

    Workday dashboards are one of the most visible parts of your analytics experience. Leaders log in, see tiles and charts, and quickly decide whether they trust the system or not. Yet in many tenants, dashboards are treated as a dumping ground for every “important” report rather than as carefully designed decision tools.

    If your Workday dashboards are slow, cluttered, or ignored by HR and Finance leaders, the issue is rarely technical. It’s usually a design and intent problem: too many reports, not enough focus, and no clear story.

    Dashboards Are Not Just “Report Collections”

    A common pattern looks like this: a stakeholder asks for a dashboard, the team gathers a list of “key reports,” and all of them are added to a single page. Over time, more and more tiles appear, each corresponding to another custom report. Soon:

    • No one remembers which tile is truly important.
    • Different tiles show similar data with slight variations.
    • Performance slows because too many complex reports load at once.
    • Leaders stop clicking into details because they feel overwhelmed.

    In other words, the dashboard becomes a cluttered homepage instead of an analytical cockpit.

    A true Workday dashboard should be designed around a set of questions and decisions, not around a list of reports you happen to have.

    Start with Questions, Not Charts

    The most effective dashboards begin with a simple question: “What decisions does this person need to make, and how often?”

    For example, an HR leader might need to answer:

    • Are we on track with headcount and hiring?
    • Where are we seeing higher turnover or absenteeism?
    • Which departments need attention this month?

    A Finance leader might ask:

    • How are labour costs trending vs budget?
    • Which cost centres or companies need a closer look?
    • Where are there anomalies in overtime or allowances?

    Once you have the questions, you can design dashboard sections and tiles that align directly to those decisions instead of randomly combining reports.

    Designing Dashboards for Specific Roles

    Many Workday tenants have generic “HR Dashboard” or “Finance Dashboard” pages that try to serve everyone at once. A more effective approach is to build dashboards tailored to roles:

    • HR Director Dashboard – strategic view of headcount, hiring, turnover, and critical risks.
    • HR Operations Dashboard – focus on transactions, backlogs, SLA compliance, and data quality.
    • Finance Leader Dashboard – focus on labour costs, budget vs actuals, and key variances.
    • Talent Acquisition Dashboard – focus on pipeline health, time-to-fill, and recruiter performance.

    Each dashboard should contain a small number of high-value tiles, not every report you’ve ever built. This makes it easier for each role to understand what they are seeing and act on it.

    Less Is More: Curate Your Tiles

    A Workday dashboard with 6–10 well-designed tiles is usually more effective than one with 25 tiles. When curating content:

    • Prioritise metrics over raw lists.
      Use charts, KPIs, and summaries for the main view, and let users drill into detailed reports when needed.
    • Group related tiles.
      For example, group headcount, hires, and exits together, or labour cost and overtime together, so the story is clear.
    • Remove low-value tiles.
      If a tile is rarely opened or no longer used for decisions, retire it. Dashboards should evolve, not accumulate clutter.
    • Align with how often decisions are made.
      Monthly or quarterly metrics do not need daily prominence; daily operational metrics might.

    This curation step is often skipped but is critical for adoption: people are more likely to use a dashboard that respects their time and attention.

    Make Dashboards Actionable, Not Just Interesting

    Pretty charts that no one acts on do not justify the effort. For each tile or visual, ask:

    • What action could someone take based on this?
    • Does the dashboard make it easy to take that next step?

    Some practical tactics to increase actionability:

    • Link from tiles to relevant tasks or reports.
      For example, a tile showing “Open Requisitions Past SLA” should link directly to a detailed report where recruiters can triage them.
    • Use prompts and filters intelligently.
      Allow users to quickly switch organization, time period, or population without rebuilding the report.
    • Highlight thresholds and exceptions.
      Use visual cues (e.g., colours, bands, or markers) to show when a metric is outside the desired range.

    The goal is for leaders to move from “interesting chart” to “I know exactly what to do next” in as few clicks as possible.

    Performance and Maintenance: The Hidden Costs of Bad Dashboards

    Overloaded dashboards do more than just annoy users—they strain your system and your reporting team.

    • Performance issues
      Dashboards that load many complex advanced or composite reports at once can become slow, causing timeouts or long waits. Users quickly give up and export data to spreadsheets instead.
    • Maintenance overhead
      Each tile points to a report. When you need to change logic or fields, you may have to update multiple reports and tiles across several dashboards. Without a clear design, this becomes error-prone.
    • Version confusion
      Multiple tiles showing similar metrics using different report versions create disputes. Stakeholders argue about which tile is “correct” instead of focusing on the insight.

    Investing in a clean dashboard design now saves time and frustration later.

    A Practical Framework to Redesign Your Dashboards

    If you suspect your Workday dashboards are “report dumps,” you can redesign them with a simple framework:

    1. Pick one audience per dashboard.
      Decide exactly who this dashboard is for and what decisions they make.
    2. List their top 5–10 questions.
      Work with real users to understand what they truly need to see and how often.
    3. Map each question to 1–2 visuals.
      Choose charts, KPIs, or tables that answer each question directly.
    4. Limit total tiles and group them.
      Aim for a clean layout with logical sections and minimal scrolling.
    5. Connect tiles to actions.
      Ensure users can click through to more detailed reports or relevant tasks from key tiles.
    6. Measure usage and iterate.
      Monitor which tiles are used, gather feedback, and adjust periodically.

    This approach turns dashboards from static collections into living tools that improve over time.

    Educating HR and Finance on “Good Dashboard Use”

    Finally, dashboard success is not just about design; it is about user behaviour. Help HR and Finance leaders understand:

    • Which dashboard is “the source of truth” for a given topic.
    • How often they should review it (daily, weekly, monthly).
    • What actions they are expected to take based on what they see.
    • Where to go if they have questions or feedback on metrics.

    Short enablement sessions, quick Loom-style walkthroughs, or written guides can go a long way in increasing adoption and trust.

    When users see dashboards as trustworthy, focused tools rather than confusing walls of charts, they will log in more often—and rely on Workday rather than offline spreadsheets.

  • Designing Spend in Workday, the Right Way

    Designing Spend in Workday is about more than “getting POs to go out” or “getting invoices paid.” It is about building a Procure-to-Pay (P2P) backbone that controls indirect spend, keeps Accounts Payable (AP) clean and gives finance a clear view of where money is going. The core building blocks are SuppliersPurchase Orders (POs)Supplier Invoices, and Spend Categories, all tied together with Worktags and Business Processes.​

    When these are designed well, buyers, requesters and AP can work quickly without breaking policy, and your reports actually show spend by category, supplier and cost center without Excel gymnastics.​

    Start with the P2P story, not the screens

    Before touching configuration, map your P2P story end-to-end:

    • Who requests goods and services? (Employees, managers, project teams.)
    • Who approves spend at different thresholds? (Managers, budget owners, finance.)
    • When do you require POs vs allow non-PO invoices or card spend?
    • Which suppliers and categories are critical for control and reporting?​

    Workday Procurement is built to run that entire flow—from Requisition → PO → Receipt → Invoice → Payment—in one system. Your configuration should reflect standard paths, not rare exceptions, and push most spend through a controlled P2P flow.​

    Suppliers: keep the vendor master clean

    In Workday, the Supplier record is your vendor master. It drives payment terms, tax treatment, banking details, and is a major fraud and compliance risk if unmanaged.​

    Good supplier design practices:

    • Use Supplier Registration or structured onboarding (via Supplier Portal or internal forms) so data enters in a consistent way.​
    • Partition suppliers by Company or region when needed, but avoid duplicate Supplier records for the same legal vendor unless there is a genuine legal/operational reason.​
    • Maintain key attributes: payment terms, tax IDs, diversity classifications, default Spend Categories and Worktags where appropriate.​

    Governance tips:

    • Restrict who can create or change Supplier banking details.
    • Run periodic Supplier Data Audits for inactive, duplicate or incomplete records.​
    • Use preferred supplier flags and supplier contracts to steer requisitions to the right vendors.​

    A clean Supplier master means fewer AP errors, fewer one-off vendors and better leverage in negotiations.

    Spend Categories: your lens on indirect spend

    Spend Categories are how Workday classifies types of expenses (for example, Office Supplies, Travel – Airfare, Software Subscriptions). They sit alongside ledger accounts and Worktags to drive both accounting and reporting.​

    Key points:

    • Spend Categories are used on RequisitionsPOsSupplier InvoicesExpense Reports and sometimes journals.​
    • They often follow a naming convention (for example, SC10044 – Construction – Utilities, SC10486 – Office Supplies).
    • They can be limited by usage (for example, allowed on Procurement vs Invoice vs Expense).

    Design principles:

    • Keep the Spend Category list lean but complete—too many categories confuse requesters and approvers.
    • Align Spend Categories to how finance wants to analyze spend (e.g., Travel vs Marketing vs IT) and to how contracts and budgets are structured.​
    • Use Spend Category hierarchies to roll up related categories into reporting groups (for example, “Travel” grouping airfare, hotels, ground transport).​

    Limit choices:

    • Configure which Spend Categories can be used in Procurement or AP to reduce misclassification.​
    • Use document rules or supplier defaults to auto-populate Spend Categories where possible.​

    A strong Spend Category design is what turns raw AP transactions into usable spend analytics.

    Purchase Orders: control before the invoice arrives

    Purchase Requisitions and Purchase Orders (POs) are your primary tools for controlling spend before it happens. Workday lets employees create requisitions, route them for approvals and generate POs that suppliers fulfill.​

    PO design guidelines:

    • Define when POs are required vs when non-PO invoices or other methods are allowed (for example, POs for most indirect spend above a threshold, non-PO for utilities or certain recurring fees).​
    • Use Requisition Templates for common buys (laptops, common services) to pre-fill Supplier, Spend Category and Worktags.​
    • Configure Business Processes for requisition and PO approval with:
      • Threshold-based approvals (manager, budget owner, finance).
      • Parallel approvals where helpful to reduce cycle time.​

    For POs to help AP:

    • Ensure PO lines carry correct Spend Categories and Worktags (Cost Center, Project, etc.); these flow down to receipts and invoices.​
    • Use 3‑way matching (PO, Receipt, Invoice) where goods receipt is important, and 2‑way matching where services or other factors make receipts impractical.​

    A clean PO design means most invoices can match and auto‑route without manual intervention.

    Supplier Invoices: keep AP simple and accurate

    In Workday, Supplier Invoices can be created from POs, from contracts, or as non‑PO invoices. AP’s life is much easier when most invoices are PO‑based.​

    PO invoices:

    • When an invoice is matched to a PO, Workday pulls in lines, quantities and pricing from the PO (and receipts if used).
    • Spend Categories and Worktags typically follow the PO, preserving coding decisions.​
    • Matching rules (for example, tolerance thresholds) can auto‑approve small variances and route larger variances for review.​

    Non‑PO invoices:

    • Use them sparingly and with clear business rules (for example, utilities, government fees, some one-off professional services).​
    • Provide guidance and controls on Spend Category and Worktag selection, or leverage supplier-related worktags and document rules to auto-populate coding.​

    AP best practices:

    • Use Worktag validation rules to prevent invalid combinations (for example, Cost Center + Spend Category) that cause posting errors.​
    • Configure invoice Business Process approvals based on Worktags and Spend Categories (for example, Project Manager approval if a Project Worktag is present, Asset Accountant if Non‑Cap spend over a threshold).​
    • Use supplier invoice retention, spend freezes and budget checking where appropriate to prevent over‑spend.​

    When spend is pre-controlled via POs and supported by smart defaults, AP can focus on exceptions instead of hand-coding invoices.

    Bringing it together: clean P2P, clean AP, clean reporting

    When SuppliersPOsInvoices and Spend Categories are aligned, a few powerful things happen:

    • Employees use a simple, guided flow to request what they need.
    • Approvers see Spend Categories, Suppliers and Worktags that match budget and policy.
    • AP sees consistent invoices that largely match POs and require minimal recoding.
    • Finance sees spend by supplier, category, cost center and project in Workday reports without exporting to elaborate spreadsheets.​

    To keep it that way:

    • Regularly review top Spend Categories and suppliers by volume and value; adjust category structure and supplier strategy accordingly.​
    • Audit Worktag errors and exceptions to improve templates, document rules and training.​
    • Keep P2P business processes as simple as possible while still meeting control requirements—too many steps or approvals push people to bypass the process.​

    Designing spend in Workday is ultimately about building a controlled, data-rich flow from request to payment. With the right SuppliersPOsInvoices and Spend Categories, Workday becomes the place you actually manage spend, not just a system where you record it after the fact.

  • The CFO Dashboard in Workday

    The CFO Dashboard in Workday

    A great CFO dashboard in Workday is not just a collection of charts. It is a single, role‑based view where the CFO and finance leaders can see P&LBalance SheetCash Flow and key management KPIs in real time, with the ability to drill from high‑level metrics into transaction detail. The challenge is to design it so leaders actually trust the numbers and can use the dashboard for decisions instead of asking for Excel exports.​

    This guide walks through how to design that dashboard using Workday Financials and Reporting—focusing on structure, data, and trust.

    Define what the CFO really needs to see

    Before building anything, clarify the CFO’s core questions:​

    • Profitability: How are revenue, gross margin and operating income trending by business, region and product?
    • Financial position: What does the current balance sheet look like, and where are the risk areas (debt, receivables, cash)?
    • Cash: What is happening to cash—operating, investing and financing flows?​
    • Operational levers: Which cost centers, projects or product lines are driving variance vs plan?

    Translate these into dashboard sections:

    • P&L overview
    • Balance Sheet snapshot
    • Cash Flow and liquidity
    • Management KPIs and variances vs budget/forecast

    In Workday, these sections map to matrix reportscharts and worklets assembled on a custom CFO dashboard.​

    Build trusted P&L, Balance Sheet and Cash Flow reports

    The foundation of the dashboard is a set of well‑designed financial statements that align with your chart of accounts and FDM (Foundation Data Model).​

    Key steps:

    • Align report structures with your COA hierarchies
      • Use ledger account hierarchies to define P&L and Balance Sheet summary lines exactly as the CFO expects (for example, Revenue, COGS, Gross Margin, Operating Expenses, EBIT, Net Income).
      • Ensure Cash Flow mapping is consistent with how you present operating, investing and financing flows.​
    • Create reusable financial reports
      • P&L by Company, Region, Cost Center, or Product, using Worktags and hierarchies.
      • Balance Sheet by Company and consolidated.
      • Cash Flow statement drawing from the same GL data to avoid reconciliation issues.​
    • Test and sign off
      • Have controllers and FP&A validate that these reports match external financials and internal management reports.​

    Once these core reports are trusted, you can safely surface them (or summarized variants) on the dashboard.

    Turn statements into dashboard worklets and visuals

    With P&L, Balance Sheet and Cash Flow reports in place, convert them into worklets and visualizations.​

    Patterns that work well:

    • P&L worklets
      • A summary P&L chart showing Revenue, Gross Margin and Operating Income by month or quarter.
      • A matrix table for the current period and year‑to‑date by business unit or region.​
    • Balance Sheet worklets
      • Key balances: Cash, AR, AP, Inventory, Debt, Equity.
      • Ratios like current ratio and quick ratio, calculated via report‑based metrics.​
    • Cash Flow worklets
      • Bar or line chart split by operating, investing, financing over time.​
      • Short-term cash position by bank / currency from Cash Management reports.
    • Management analytics
      • Variance vs budget/forecast (Revenue, EBITDA, Opex) from Workday or Workday Adaptive Planning.​
      • KPIs like DSO, DPO, days cash on hand, and project or product profitability.

    Use Workday’s charting options (line, bar, waterfall) where they add clarity, but always keep drill‑through to the underlying reports and transactions.

    Make the dashboard CFO-specific and secure

    CFO dashboard should be role-based, not generic.​

    Design choices:

    • Security and domain
      • Assign the dashboard to a CFO‑level security group that already has access to the necessary financial domains and reports.​
      • Use domains like Financial Reporting, Ledgers, Journals, Banking, and Revenue as appropriate.​
    • Company and scope filters
      • Include prompts or filters for Company, Region or Segment, but consider a default scope that reflects the CFO’s usual view (for example, consolidated group).​
      • If the CFO oversees multiple portfolios, consider tabs or sections per region or business.
    • Actionable content
      • Add worklets that show action lists next to analytics: for example, “Large AR items overdue”, “Unapproved high‑value journals”, “Top expense variances needing review”.​

    Role-based design ensures the CFO sees exactly what is needed and nothing that distracts or breaches confidentiality.

    Build trust: consistency, drill-down and data lineage

    CFOs and controllers trust dashboards when they can reconcile what they see to the GL and financial statements. Workday’s single data model and reporting capabilities help if you use them correctly.​

    Critical trust enablers:

    • Single source of truth
      • Use the same underlying reports and FDM hierarchies for the dashboard and for formal financial statements.​
      • Avoid parallel logic in Excel add‑ons that diverge over time.
    • Drill-down and drill‑around
      • Enable drill from high‑level metrics to accounts, then to journals and transactions (invoices, expenses, projects).
      • This lets the CFO and finance team validate anomalies without leaving the dashboard context.
    • Data lineage and audit
      • Take advantage of Workday’s ability to show how numbers are built: from transaction Worktags to account summaries.​
      • Document key calculated metrics (for example, DSO formula, adjusted EBITDA definition) and keep them consistent across reports.​

    When leaders can quickly answer “where did this number come from?” trust rises and reliance on offline reconciliations falls.

    Iterate with FP&A and controllers, not in isolation

    Finally, treat the CFO dashboard as a living product owned jointly by CFO, Controller and FP&A, not a one‑time implementation artifact.​

    Practical steps:

    • Co‑design sessions
      • Hold working sessions with the CFO and key finance leaders to refine layout, KPIs and thresholds.​
      • Prioritize a small number of high‑value metrics over “everything on one page.”
    • Versioning and change control
      • Document what each element on the dashboard represents and how it is calculated.
      • Apply light change control: significant changes to KPIs or structures should be reviewed and approved, not made ad‑hoc.​
    • Leverage Workday Adaptive Planning where appropriate
      • For advanced planning and forecast views, embed Adaptive dashboards or link to them, ensuring Actuals vs Plan views are consistent.​

    A well‑designed CFO dashboard in Workday becomes the daily starting point for financial leadership conversations: one page, one set of numbers, multiple ways to drill and act. When P&L, Balance Sheet, Cash Flow and management analytics all line up and can be traced back to Workday’s data model, leaders stop questioning the dashboard and start using it to run the business.